Privacy Policy
1. Introduction
Live to Learn Integrated Assessments Ltd (“we”, “us”, “our”) is committed to protecting the privacy and security of the personal information we collect and process. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (www.livetolearnassessments.com), contact us, or engage our assessment and consultancy services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your personal data, please contact us at:
Email: kelly@livetolearnassessments.com Phone: 01395 274703
2. Who We Are
Live to Learn Integrated Assessments Ltd is the data controller responsible for your personal data. Our registered address is available on request.
We recommend that the business registers with the Information Commissioner’s Office (ICO) as a data controller. If you would like to verify our registration status, you can check the ICO register at ico.org.uk.
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide to us directly, including your name, email address, phone number, and any details you include when completing our contact form, booking an assessment, or corresponding with us by email.
Information about children and young people, including name, date of birth, educational history, health and developmental information, assessment results, and any other information provided as part of the assessment or consultancy process. This may include special category data (such as health data) where it is necessary for the provision of our services.
Information collected automatically when you visit our website, including your IP address, browser type, pages visited, and how you interact with our site. This data is collected via cookies and Google Analytics (see Section 8).
4. How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries submitted through our contact form or by email. The lawful basis for this processing is legitimate interest (responding to your request).
To provide our assessment and consultancy services, including preparing reports, making recommendations, and communicating with families and professionals. The lawful basis for this processing is contract (the performance of our agreement with you). Where we process special category data (such as health information), the lawful basis is explicit consent or that processing is necessary for the provision of health or social care.
To send you relevant information or updates where you have provided your email address and consented to receive communications from us. The lawful basis for this processing is consent. You can withdraw your consent at any time by contacting us or using the unsubscribe link in any email.
To analyse how our website is used and to improve our services. The lawful basis for this processing is legitimate interest (improving our website and services).
5. How We Share Your Personal Data
We do not sell your personal data to any third party.
We may share your personal data with the following categories of recipients, only where necessary:
Brevo (Sendinblue) — we use Brevo as our email service provider for sending communications. Your email address and name may be processed by Brevo for this purpose. Brevo’s privacy policy is available at brevo.com/legal/privacypolicy.
Google Analytics — we use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about your visit. Google’s privacy policy is available at policies.google.com/privacy.
Professional collaborators — where relevant to the delivery of your assessment or consultancy service, we may share information with members of our multidisciplinary team (such as Clinical Psychologists, Occupational Therapists, or Speech and Language Therapists) who are involved in your child’s assessment. This will only occur where it is necessary for the delivery of the service you have engaged.
Legal or regulatory requirements — we may disclose personal data where required to do so by law, regulation, or court order.
6. How We Store and Protect Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include secure storage of digital records, password protection, and restricted access to personal data on a need-to-know basis.
Personal data is stored securely within the United Kingdom and the European Economic Area. Where any third-party processor transfers data outside the UK or EEA (for example, Google), we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.
7. How Long We Keep Your Personal Data
We retain personal data only for as long as necessary for the purpose for which it was collected:
Contact form enquiries and general correspondence — retained for up to 2 years after the last point of contact, unless a service is engaged.
Assessment and consultancy records — retained for a minimum of 6 years from the date of the last service provided, or until the young person reaches the age of 25 (whichever is later), in line with professional record-keeping obligations.
Email marketing data — retained until you unsubscribe or request deletion.
Website analytics data — retained in anonymised form in accordance with Google Analytics’ data retention settings.
8. Cookies
Our website uses cookies to ensure it functions properly and to help us understand how visitors use the site.
Essential cookies are necessary for the website to function and cannot be switched off.
Analytics cookies (Google Analytics) help us understand how visitors interact with our website by collecting anonymised information. These cookies are only placed with your consent.
When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings.
9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
The right to be informed — to know how your data is being used (this policy).
The right of access — to request a copy of the personal data we hold about you.
The right to rectification — to request that we correct any inaccurate or incomplete data.
The right to erasure — to request that we delete your personal data, where there is no compelling reason for us to continue processing it.
The right to restrict processing — to request that we limit how we use your data.
The right to data portability — to request a copy of your data in a structured, commonly used format.
The right to object — to object to the processing of your data where we are relying on legitimate interest.
The right to withdraw consent — where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at kelly@livetolearnassessments.com.
If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Children’s Data
We recognise the particular importance of protecting the personal data of children and young people. Where we process data relating to children and young people as part of our assessment and consultancy services, we do so with the explicit consent of a parent or person with parental responsibility, and only to the extent necessary for the delivery of the service.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: kelly@livetolearnassessments.com Phone: 01395 274703